9100 Privacy Policy - Our Commitment to Protecting Your Information
9100 takes the privacy of every user in Malaysia seriously. This policy explains in detail how we collect, use, store, and protect your personal information when you use our platform.
Information We Collect
When you register and use the 9100 platform, we collect several categories of information to ensure our services run smoothly and securely:
- Account information: full name, email address, phone number, date of birth, and the username you registered with.
- Local payment information: transaction details in Malaysian Ringgit (MYR), including deposit and withdrawal methods used via FPX, e-wallets, or online banking.
- Device and browser information: device type, operating system, IP address, browser type, and language settings used when accessing the platform.
- Usage data: betting activity records, pages visited, session duration, game preferences, and transaction history.
- Cookies: small files stored on your device to improve the user experience and support auto-login and content personalisation.
How We Use Your Information
9100 uses the information collected solely for legitimate platform operations and to deliver the best user experience:
- Processing account registration, identity verification, and secure login management.
- Processing MYR deposits and withdrawals and verifying your financial transactions.
- Sending important notifications related to your account, promotions, or platform policy changes.
- Improving 9100's platform services and content based on usage patterns and user feedback.
- Identifying and preventing fraudulent activity, misuse, or unauthorised access.
- Complying with applicable legal and regulatory requirements in Malaysia.
Cookies & Activity Tracking
The 9100 platform uses cookies to enhance functionality and ease of use. There are two main types of cookies we use:
- Session cookies: active while you are using the platform and deleted once you log out or close your browser.
- Persistent cookies: stored on your device for a set period to remember your preferences and speed up the login process.
You can manage or block cookies through your browser settings at any time. However, blocking cookies may affect certain functions within the platform.
Data Storage, Security & Information Sharing
9100 protects all user personal information using the latest SSL (Secure Socket Layer) encryption technology. Data is stored on secure servers and is accessible only by authorised personnel.
Your personal information will not be sold, rented, or shared with any third party without your consent, except in the following situations:
- Payment service providers working with 9100 to process your MYR transactions.
- Legal authorities or regulatory bodies that require such information under the provisions of Malaysian law.
- Technical partners who assist with platform operations, subject to strict confidentiality agreements.
User Rights - Access, Correction & Erasure
As a 9100 platform user, you have full rights over your personal information:
- Right to access: you may request a copy of the personal information we hold about you at any time through our support channels.
- Right to correction: if any information is inaccurate or outdated, you have the right to request an immediate correction.
- Right to erasure: you may request the deletion of your account and all associated data, subject to the platform's operational terms and any legal obligations still in effect.
To submit any privacy-related request, please contact the 9100 support team by email at [email protected]. We will process your request within a reasonable timeframe.
Privacy Policy Changes & Applicable Law
9100 reserves the right to update this Privacy Policy from time to time in line with regulatory changes or service improvements. Any significant changes will be communicated to users via in-platform notifications or their registered email.
Continued use of the platform after changes take effect constitutes acceptance of the updated policy. This Privacy Policy is governed by the applicable laws of Malaysia. If you have any questions, visit the FAQ page or contact the 9100 support team.